Accessibility

Accessibility
Web Accessibility Initiative

Service Accessibility

All vessels operated by San Francisco Water Taxi (“SF Water Taxi) are less than twenty nine feet in length. Vessels less than twenty nine feet in length are not required by the U.S. Coast Guard to have bathrooms on board. Our friendly Captains are happy to provide boarding information and boarding assistance to all passengers.

Website Accessibility

Our website has been designed according to the web page disability access design standards recommended by the Web Accessibility Initiative (WAI). This is an evolving process and we welcome your input. If a web page has a form or document that is not accessible, please contact info@sfwatertaxi.net to request an alternative format.

Fares for Persons with Disabilities

SF Water Taxi allows Seniors, persons with disabilities and Medicare cardholders to ride at a discount if they hold a Regional Transit Connection (RTC) Discount Card, Medicare card, Department of Motor Vehicles Disabled Parking Placard Registration, or proof of age 65 or older.

Equivalent Service

SF Water Taxi is committed to ensuring that it complies with the American with Disabilities Act (ADA), including 49 CFR Part 37. Upon request, SF Water Taxi will arrange transportation for persons with disabilities to travel on an Equivalent Service, such as the Gold & Blue or Red & White ferries that are located nearby at Pier 39 and Pier 41.

Requests for Reasonable Modification

SF Water Taxi does not discriminate against individuals with disabilities in the provision of transportation services and is committed to ensuring that no person, solely by reason of his or her disability, is excluded from participation in, is denied benefits of, or is subjected to discrimination under any SF Water Taxi program or activity.

SF Water Taxi considers all requests for reasonable modifications of its policies, practices or procedures when necessary to avoid discrimination on the basis of disability. SF Water Taxi is not required to grant requests for reasonable modifications that would:

  1. Fundamentally alter the nature of SF Water Taxi services, programs or activities
  2. Are not needed for access to SF Water Taxi services, programs or activities, or
  3. Present a direct threat of injury to other persons or property

Due to the fact-specific nature of requests, individual decisions and one-time modifications are not precedential. If a modification is determined later to be unnecessary for the requesting individual to use the requested transit service, a fundamental alteration, or unsafe for other person(s) or property, SF Water Taxi may discontinue or change the modification.

Any person seeking a reasonable modification of SF Water Taxi policies, practices or procedures, may complete a Reasonable Modification Request Form (PDF). For additional assistance please contact the ADA Coordinator by emailing info@sfwatertaxi.net.

Complaint Resolution Officer (CRO)

In any situation where any person complains or raises a concern with a SF Water Taxi employee about discrimination, policies or services with respect to passengers with a disability, and the employee (or the employee's supervisor) does not immediately resolve the issue to the customer's satisfaction or provide a requested accommodation, the customer has the right to contact our Complaint Resolution Officer (CRO). The employee will provide the customer with the CRO's phone number. The employee will also provide this information to the passenger in a format that he or she can use.

The CRO will be available for contact on each vessel and at each landing via mobile phone. The customer will be allowed to use a SF Water Taxi phone to contact the CRO so that the call will be at no cost to the customer. The CRO will be available via SMS (text message) so that persons with hearing impairments may readily communicate with the CRO.

San Francisco Water Taxi's Complaint Resolution Officer can be contacted by emailing info@sfwatertaxi.net and requesting the Complaint Resolution Officer.

ADA Complaints

SF Water Taxi is committed to ensuring that it complies with the American with Disabilities Act (ADA), including 49 CFR Parts 37, 38, 39. Transportation entities are required to make reasonable modifications/accommodations to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.

Any person who wishes to file a complaint regarding a request for Reasonable Modification, or alleging any action by SF Water Taxi prohibited by the Americans with Disabilities Act (ADA) regulations found at 49 CFR Parts 37, 38, 39, may file a written ADA Complaint (PDF) with SF Water Taxi.

Complaints may be emailed to:
ADA Coordinator
SF Water Taxi
Pier 39, Dock C
San Francisco, CA 94133
info@sfwatertaxi.net

For additional assistance please contact the ADA Coordinator by emailing info@sfwatertaxi.net.

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